Sales Terms & Conditions for Online Customers
Dear valued Customers’ we have updated our online sales policies on 31st October 2016. Please be informed that our Online and Outlet sales policies are different. We request you to kindly take time reading our online sales policies below to understand our online sales scope and terms. These policies will only affect our online sales and under no circumstances will be applicable for any of our outlet sales.
Online Sales Scope
We have limited our online sales scope to three categories as mentioned below.
- Celebration Cake
- Sweets (excluding yogurt)
- Set Menu as prepared by WELLFOOD
Therefore, items that are not sold online will no longer be available in our website.
Our outlets however will continue regular sales of all products.
Online Sales Terms
Minimum order amount must be equal to or greater than Tk. 1200.00 (taka twelve hundred only). Minimum order quantity for Category3 (Set Menu) is 50 boxes.
Order Receive & Delivery
Online orders received from 8:00 am to 7:00 pm on a day will be delivered next day. Online orders received after 7:00 pm on a day will be delivered day after next day. Day to day delivery will not be honoured. Someone from WELL FOOD will make a call and confirm all details with you after receiving an online order. Usually it takes 1-2 hrs to get a response.
We have closed our option for self-pick orders. Therefore, “self-pick form outlets” option is no longer available on our site. All orders will be delivered to customers address directly from our kitchen. However we do have a fixed delivery charges to provide this service.
A fixed delivery charge of Tk. 100.00 (taka one hundred only) will be applicable for the order value up to Tk. 5000.00 (taka five thousand only).
Delivery free of cost is available for orders that amount to Tk. 5000.00 (taka five thousand only) or more.
Return & Refund Policy
Sold food items cannot be changed, returned or refunded.
Acceptable Payment Methods
We receive debit & credit cards issued by City Bank and also other cards having VISA, MasterCard and American Express logos on it.
If you have any queries regarding our policies above please contact us at firstname.lastname@example.org or call us at +880 1709663665 Sunday – Thursday, 9am – 5pm Bangladesh time. Well Food has the authority to change its online sales policies without notice.
Well Food Online Sales