Terms & Conditions

Sales Terms & Conditions for Online Customers

Dear valued Customers’ we have updated our online sales policies on 31st October 2016. Please be informed that our Online and Outlet sales policies are different. We request you to kindly take time reading our online sales policies below to understand our online sales scope and terms. These policies will only affect our online sales and under no circumstances will be applicable for any of our outlet sales.

Online Sales Scope

We have limited our online sales scope to three categories as mentioned below.

  • Celebration Cake
  • Sweets (excluding yogurt)
  • Set Menu as prepared by WELLFOOD

Therefore, items that are not sold online will no longer be available in our website.

Our outlets however will continue regular sales of all products.

Online Sales Terms

Minimum Order

Minimum order amount must be equal to or greater than Tk. 1200.00 (taka twelve hundred only). Minimum order quantity for Category3 (Set Menu) is 50 boxes.

Order Receive & Delivery

Online orders received from 8:00 am to 7:00 pm on a day will be delivered next day. Online orders received after 7:00 pm on a day will be delivered day after next day. Day to day delivery will not be honoured. Someone from WELL FOOD will make a call and confirm all details with you after receiving an online order. Usually it takes 1-2 hrs to get a response.

We have closed our option for self-pick orders. Therefore, “self-pick form outlets” option is no longer available on our site. All orders will be delivered to customers address directly from our kitchen. However we do have a fixed delivery charges to provide this service.

Delivery Charges

A fixed delivery charge of Tk. 100.00 (taka one hundred only) will be applicable for the order value up to Tk. 5000.00 (taka five thousand only).

Free Delivery

Delivery free of cost is available for orders that amount to Tk. 5000.00 (taka five thousand only) or more.


Return & Refund Policy

Sold food items cannot be changed, returned or refunded.

Privacy Policy

We do not use cookies to store customer credit card credentials. Cookies are used only to store customer session & cart data. All cookie data are encrypted to make the system more secure.


Acceptable Payment Methods

We receive debit & credit cards issued by City Bank and also other cards having VISA, MasterCard and American Express logos on it.

Accepted Cards Logo

If you have any queries regarding our policies above please contact us at info@wellfoodbd.com or call us at +880 1709663665 Sunday – Thursday, 9am – 5pm Bangladesh time. Well Food has the authority to change its online sales policies without notice.

Thanking you,

Well Food Online Sales